SHIPPING & ORDERS

 

What shipping methods do you use?

 

We ship out orders every Monday and Thursday.
International Orders*: DHL Express or GLS
Delivery time: 1-3 working days
(USA, Canada, Norway, Sweden, Italy,
Spain, France, Finland, Ireland, Austria, Australia, Polen, Netherlands, Belgium,
Germany, Japan, China and more)
Domestic Orders: GLS (delivery to parcel shop)
Delivery time: 2-5 working days
Go to DHL or GLS
to learn more about the delivery time to your location.
 
All orders are insured and shipped with track & trace information.
Your shipping details will be provided via email upon dispatch.
We do our best to use the fastest possible delivery methods
but cannot take responsibility for delays.
 
 
NB! Tax/Import VAT.

Please note that you might have to pay import VAT or tax to receive your order.
Pura Utz does not take the responsibility for import fees - this is entirely out of our hands. 

**For UK customers - please note that due to Brexit you have to pay 20% Import VAT on your entire order amount. 

How does studio pick-up work?

If you are located in Copenhagen, you can choose to pick-up your order in our studio.
Come by our address
Pura Utz
Ahornsgade 17, Kld
2200 København N
Pick-up time: Monday and Thursday from 9 AM to 3 PM.

How much does shipping cost? 

Domestic Orders : DKK 40 / $6 / 5
International orders: DKK 70 / $11 / €9,5
Pick-up in store: Free
Orders above DKK 1000 / USD 162 / EUR 135: Free
*discount is added automatically upon checkout

How can I track my order?

When your order is shipped, you will receive an email with your track & trace information.
Go to DHL or GLS to track your order.

Email loveletters@purautz.com for any shipping inquiries.
Please provide your order number when reaching out. 

Where do you ship? 

We ship almost WORLDWIDE! <3

 

 

What payment methods do you accept? 

We accept all major credit cards. Our platform is supported by the
payment system Stripe, so look for Stripe on your bank account. 

 

 

What currency do you use?

Our platform does not support other currencies than DKK. Thus, you will be charged in DKK, and your fee will reflect the exchange rate at the point of transaction. You will find an estimated price in currencies DKK, USD, EUR and GBP on all product pages. This provides a rough indication of the final purchase value in your preferred currency.
We encourage everybody to use a currency converter before purchasing.
That will provide an accurate view of the order value. 
Pura Utz is not responsible for changing exchange rates. 

Will I be charged international bank fees? 

We do not charge any bank fees. Check with your bank to be certain.

 

 

Can I cancel my order? 

Of course! After purchase, you can cancel your order within two hours.
Send an email to loveletters@purautz.com with your order number to be
sure that your transaction is canceled in time.

 

I have a question about my order. What should I do?

 Write an email to loveletters@purautz.com and we will do our best to help you out! Please provide your order number when contacting us. We are a small team so please allow up to 24 hours for us to get back to you. However, Mette is always super fast and online ready to help you.