FAQ

 

HOW DO YOU PACK YOUR ORDERS?

 

As an online shop, we must admit that packaging is a very tricky challenge that concerns us deeply!
It is a must to package your items carefully, and we want to give our customers a special experience while taking good care of our incredible planet. 
Until now, our take on the challenge has been to source and create packaging that our customers will not only love but want to reuse or keep. Thus, we use a locally sourced silver foil bag which we think is cool and suitable for many other purposes.
Our jewelry boxes are made of hard plastic because we want to excite our customers and are told that boxes made to last give a better experience.
Based on feedback, we have chosen to pack our jewelry in colorful plastic boxes that are happy and protective at the same time. 
Sustainability has many faces and one of them is to make high-quality products that will last and be loved and reused. This is a sustainability value that we believe in and are committed to deliver at any time in PURA UTZ - both when it comes to products and packaging. <3
We know that we are not perfect and try to make the best decisions while recognizing that we can only do our best with the resources we have.
We always strive to do better and promise that we will continue doing that.
  
 

HOW DO I CLEAN MY JEWELRY AND BAGS?

   

 Pssssst! Treat them like your most precious items!
The best way to treat your products is with love and care. You can clean your jewelry and bags with a jewelry cloth and don’t put them in the washing machine (hand wash is your go-to). Another tip is to take your jewelry off before showering and at night time. Read more about our product care guidelines here.
 
 

HOW DO YOU MEASURE?

  

 

All measurements of jewelry include the lock. If you are in doubt please contact us on loveletters@purautz.com (:

 

    

 

WHAT DO I DO OF MY ITEM IS DAMAGED, DEFECTIVE OR INCORRECT?

 

   

Email loveletters@purautz.com with an explanation of your situation, and we will get back to you asap. Include all relevant information, including pictures if possible. Remember to reach out with your order number. You can read more about our warranty policy here.

 

  

 

DO YOU OFFER REPAIRS? 

  

       

 

If you experience product damage, you are beyond welcome to email loveletters@purautz.com with a description of the issue. We always strive to repair so that we can make the best out of your Pura Utz item(s). You can read more about our repair service here.

 

    

WHEN CAN I COLLECT MY PICK-UP ORDER FROM THE *TIENDA? 

  


You can collect your order during our store opening hours: Saturday from 12 PM to 3 PM. (*Please note that we cannot accommodate any pick up on other days during the week). 

 

   

 

WHEN WILL MY ORDER BE SHIPPED? 

 

  


We pack all your orders in our tiny office in Copenhagen *with lots of amor and stickers :) We pack orders Tuesdays, Thursdays and Saturdays. As soon as your order has dispatched you will receive an automated email from our web shop system. 

 

 

  

LOOKING FOR AN URGENT BIRTHDAY PRESENT IN COPENHAGEN?

 

     


We pack all your orders in our tiny office in Copenhagen *with lots of amor and stickers :) We pack orders Tuesdays, Thursdays and Saturdays. As soon as your order has dispatched you will receive an automated email from our web shop system. If you are international see our list of retailers here.