We're here to help <3

  • We ship (almost) WORLDWIDE! <3

    If you can't find your destination, reach out to us at loveletters@purautz.com.

  • DHL Express (1-3 days)

    Economy (10-13 days)

    Domestic Orders (Denmark): GLS Parcel Shop or Home Delivery (2-5 days)

    Go to DHL or GLS to learn more about the delivery time to your location. All orders are insured and shipped with track & trace. Your shipping details will be provided via email upon dispatch. We do our best to use the fastest possible delivery methods but cannot take responsibility for delays. 

  • While we always hope you are satisfied with your Pura Utz item(s), you may return your order up to 30 days after delivery. *Please note that made-to-order purchases can not be returned.

    Since we are a tiny company, customers cover the responsibility and shipping costs for returns. You can read more and create your return label here.

    We are unable to accommodate direct exchanges. Please make a return and place a new order.

  • You can pick up your order every Thursday between 1–3 PM CET at our Copenhagen Space - Sorgenfrigade 1, Copenhagen N.

    If you need to pick up your order at another time, please email us at loveletters@purautz.com to book an appointment and arrange your pick-up.

    *Please remember to bring your order confirmation email when you come to collect your order. We can't wait to meet you :)

  • All our beaded products are 100% hand made with the best quality glass beads from Japan and Czech Republic — making them resilient and long lasting.

    Our solid jewelry consists of 925 sterling silver with 18k gold plating. For specific details on the materials used, please refer to the product page, where all relevant information will be provided.

  • The best way to treat your products is with love and care - remove your jewelry before getting active, showering or sleeping as you will otherwise risk getting the nylon thread and beads dirty (or potentially break).

    With all things we love (even our favorite jeans) tear and wear will affect them, so please consider treating your jewelry with lots of care and attention. You are the ultimate captain of their fate! We reflected on this a bit for you here.

    Read our full care guide here.

  • If you experience product damage, you are welcome to email loveletters@purautz.com with a description of the issue. We always strive to repair so that we can make the best out of your Pura Utz item(s).

  • All measurements of jewelry include the lock. If you are in doubt please contact us on loveletters@purautz.com :)

  • Our Copenhagen space is open by appointment only. We welcome you to book a private appointment and visit our space, where we’ll do our best to create a lovely experience for you — with personalised guidance, styling tips, and a chance to explore our collections.

    To book an appointment, please write to loveletters@purautz.com.

    We have retailers both in Copenhagen and around the world. You can find your nearest retailer here.

    Our Santiago Atitlán space is also open by appointment, Monday–Friday from 9–17. To arrange your visit, please reach out through WhatsApp to organize your visit with Elisa — +502 4540 5654.

  • Reach out to us at loveletters@purautz.com <3 We are a small team so please allow up to 48 hours for us to get back to you. However we are always super fast and ready to help you.