How do you pack your orders? 

As an online shop, we must admit that packaging is a very tricky challenge that concerns us deeply!
It is a must to pack your items carefully and at the same time give our customers a special experience while taking good care of our incredible planet. 
Until now, our take on the challenge has been to source and create packaging that our customers will not only love but want to reuse or keep. Thus, we use a locally sourced silver foil bag which we think is cool and suitable for many other purposes. The majority of our jewelry and bag boxes are made by Arteca - a small family run business in Spain. Its made from recycled paper and cardboard. And then we use jewelry boxes for small jewelry made of hard plastic because we want to excite our customers and are told that boxes made to last give a better experience.

How do I clean my jewelry and bags?


 Pssssst! Treat them like your most precious items!
The best way to treat your products is with love and care. You can clean your jewelry and bags with a jewelry cloth and don’t put them in the washing machine (hand wash is your go-to). Another tip is to take your jewelry off before showering and at night time. Read more about our product care guidelines here.

How do you measure?


All measurements of jewelry include the lock. If you are in doubt please contact us on loveletters@purautz.com (:



What do I do if my item is damaged, defective or incorrect?


Email loveletters@purautz.com with an explanation of your situation, and we will get back to you asap. Include all relevant information, including pictures if possible. Remember to reach out with your order number. You can read more about our warranty policy here.



Do you offer repairs?


If you experience product damage, you are welcome to email loveletters@purautz.com with a description of the issue. We always strive to repair so that we can make the best out of your Pura Utz item(s).



When will my order be shipped?


We pack all your orders in our tiny office in Copenhagen *with lots of amor and stickers :) We pack orders Mondays, Wednesdays and Thursdays. As soon as your order has dispatched you will receive an automated email from our webshop system.  



Where can I buy a last minute birthday present?


Our *Tienda is open every Thursday and Friday from 12-18 and Saturday from 11-15. If you are not in Copenhagen (most people aren't ;)) you can see our lovely retailers here.