How do you measure?
All measurements of jewelry include the lock. If you are in doubt please contact us on email@example.com (:
What do I do if my item is damaged, defective or incorrect?
Email firstname.lastname@example.org with an explanation of your situation, and we will get back to you asap. Include all relevant information, including pictures if possible. Remember to reach out with your order number. You can read more about our warranty policy here.
Do you offer repairs?
If you experience product damage, you are welcome to email email@example.com with a description of the issue. We always strive to repair so that we can make the best out of your Pura Utz item(s).
When will my order be shipped?
We pack all your orders in our tiny office in Copenhagen *with lots of amor and stickers :) We pack orders Mondays and Thursdays. As soon as your order has dispatched you will receive an automated email from our webshop system.
Where can I buy a last minute birthday present?
Our *Tienda is open every Thursday and Friday from 12-18. If you are not in Copenhagen (most people aren't ;)) you can see our lovely retailers here.