HOW DO YOU PACK YOUR ORDERS?
Based on feedback, we have chosen to pack our jewelry in colorful plastic boxes that are happy and protective at the same time.
HOW DO I CLEAN MY JEWELRY AND BAGS?
HOW DO YOU MEASURE?
All measurements of jewelry include the lock. If you are in doubt please contact us on email@example.com (:
WHAT DO I DO OF MY ITEM IS DAMAGED, DEFECTIVE OR INCORRECT?
Email firstname.lastname@example.org with an explanation of your situation, and we will get back to you asap. Include all relevant information, including pictures if possible. Remember to reach out with your order number. You can read more about our warranty policy here.
DO YOU OFFER REPAIRS?
If you experience product damage, you are beyond welcome to email email@example.com with a description of the issue. We always strive to repair so that we can make the best out of your Pura Utz item(s). You can read more about our repair service here.
WHEN CAN I COLLECT MY PICK-UP ORDER FROM THE *TIENDA?
You can collect your order during our store opening hours: Saturday from 12 PM to 3 PM. (*Please note that we cannot accommodate any pick up on other days during the week).
WHEN WILL MY ORDER BE SHIPPED?
We pack all your orders in our tiny office in Copenhagen *with lots of amor and stickers :) We pack orders Tuesdays, Thursdays and Saturdays. As soon as your order has dispatched you will receive an automated email from our web shop system.
LOOKING FOR AN URGENT BIRTHDAY PRESENT IN COPENHAGEN?
We pack all your orders in our tiny office in Copenhagen *with lots of amor and stickers :) We pack orders Tuesdays, Thursdays and Saturdays. As soon as your order has dispatched you will receive an automated email from our web shop system. If you are international see our list of retailers here.