What is your return policy and how do I return an order?

While we always hope you are satisfied with your Pura Utz item(s), you may return your order up to 14 days after delivery.
Please reach out to so we can process your return request. Remember to include your order number when reaching out.
*Please note that made-to-order purchases can not be returned.
Since we are a tiny company, customers cover the responsibility and shipping costs for returns.
You can get a pre-paid return label by reaching out to - the cost will be charged from your refund when the returned item(s) is back with us.
If you choose to return your item(s) yourself, we highly encourage you to use an insured, traceable shipping option, so we can track the package. Please provide the tracking number if/when it is available.
We process the refund for returned item(s) when delivered to the below
address in the expected condition. Note that we are not able to pick up parcels from any ParcelShop or post office.
Pura Utz
Ahornsgade 17, Kld
2200 Copenhagen N
Please note that costs for pre-paid return labels will be charged when issuing the refund - the shipping costs will reflect your geographic location.

Can I get a gift receipt?

We do not print receipts. Reach out to for any special return and/or exchange needs.
Please write your order number when emailing us.