Returns

 

What is your returns policy?

If our product does not meet your expectations, please reach out to us within 3 days and we will process your request. However, since we are a small company, covering the shipping expenses is your responsibility.

 

How do I start a return?

You guessed it! Write to hi@purautz.com

 

How long does it take to process a return?

After we process the reason for return, we will issue your refund as soon as we receive the returned product.

 

What if my item is damaged, defective, or incorrect?

Reach out to hi@purautz.com, explaining the situation, include pictures and detailed description and we will get back to you asap.

 

What is the return policy for Made to order items?

Check - Made to Order