Do you have a product guarantee and what is the “expiration date”?
Our products are handcrafted with the best quality materials, so they are made to last a lifetime. They are all made with patience and love and it is hugely important to us that you feel the same way when buying our products. Please note that like with all handcrafted, high quality and delicate things the best way to ensure a long and happy life is love and care. In case your product breaks, please write to us including a picture and we will see what we can do. We will always try to repair things first before replacing an item -if it is within the guarantee.
! Please note that the ornament on the zipper is purely decorative and is not covered by a guarantee. Use zipper runner to open/close the bag.
! All beads are made of glass and they might break if not treated carefully. There is no way of repairing that because everything is interwoven but don’t worry, it doesn’t mean that the rest of the weaving will also break, it is just that one bead.
What items are covered by guarantee?
All items are covered if the reason for repair or replacement is a matter of quality. Remember we are a small company with only a few and super friendly people (no robots among us), so just write to us and we will try and help you out.