Orders and Shipping
What forms of payment do you accept?
We accept all major credit cards. The payment system on the platform is called Stripe, so this is what will come up on your bank account.
What currency are your prices in?
Our platform does not support different currencies, which means all prices are listed in Danish Kroners. This is also means you will be charged in DKK and full amount will vary depending on the exchange rate of the day. However, on each product description you will find a price estimate listed in US Dollars, Euros and British Pounds.
Will I be charged international bank fees?
We don’t charge bank fees but perhaps you should check with your bank to be certain.
What are your shipping methods and how long do they take?
For International Orders we ship with the National Danish Post Office (PostNord) as a recommended letter with Track and Trace. We ship every Monday and Thursday and it usually takes around 7-10 working days. For Domestic Orders we ship with DAO to package shops and it usually takes 2-4 days.
How much does shipping cost?
International Shipping is now Flat Rate 150DKK/23$/20€.
Domestic is free.
Where is my order? Where can I find my tracking?
When we ship your order, you receive an email with the tracking number. If you haven’t gotten the email reach out to firstname.lastname@example.org and we will sort it out.
Where do you ship?
Can I include a gift receipt with my order?
There is no receipt in the package but in case there is a need to exchange please reach out with your order confirmation number.
Do you offer gift cards?
Not at the moment but we are working on it. If you have any special requests, please reach out to email@example.com.
Can I cancel an order?
Sure! But you need to do it within two hours of placing the order. Send an email to firstname.lastname@example.org.
I entered the wrong email address for my order. What should I do?
Write to us at email@example.com.
Where can I purchase your products in person?
Please check our retailers list.
How do I find out about new products?
Instagram and Facebook.